Privacy Policy

At KOSO-BATHING Oheso (hereafter “our store”), we have established this Privacy Policy (“this Policy”) to explain how we handle personal information of users when providing services on this website (“the Service”).

Section 1: Personal Information

“Personal information” means information about a living person that can identify them, such as name, date of birth, address, phone number, other contact details, appearance, fingerprints, voiceprints, or numbers on documents like a health insurance card (personal identification information), as defined by the Act on the Protection of Personal Information.

Section 2: How We Collect Personal Information

When registering for our services, we may ask for personal information such as your name, date of birth, address, phone number, email, bank account details, credit card information, and driver’s license number. We may also collect information about your transactions and payments, including personal data, from our partners (such as information providers, advertisers, and ad networks).

Section 3: Purpose of Collecting and Using Personal Information

We collect and use personal information for the following purposes:

1. To provide and operate our services –
2. To respond to user inquiries (including verifying the identity of the user)
3. To send emails regarding new features, updates, campaigns for the services you use, and information about other services we offer.
4. To provide necessary notifications, such as maintenance updates and important announcements.
5. To identify users who violate the terms of service or attempt to use the services for fraudulent or improper purposes, and to deny service to such users.
6. To allow users to view, update, or delete their registration information and to check their usage history.
7. To charge users for fees associated with paid services.
8. Purposes incidental to the purposes described above.

Section 4: Changes to the Purpose of Using Personal Information

1. We will only change the purpose of using personal information if it is reasonably recognized as being related to the original purpose.
2. If we change the purpose of use, we will notify users of the new purpose using the method specified by us, or make it publicly available on this website.

Section 5: Sharing Personal Information with Third Parties

1. Except in the cases listed below, we will not provide personal information to third parties without obtaining the prior consent of the user, except as permitted by the Act on the Protection of Personal Information or other laws and regulations.
   1. When it is necessary to protect a person’s life, body, or property, and obtaining the individual’s consent is difficult.
   2. When it is particularly necessary for the improvement of public health or the promotion of the customer’s health, and obtaining the individual’s consent is difficult.
   3. If we need to cooperate with government authorities or their designated agents to carry out legal duties, and asking for your consent would interfere with these duties.
   4. When we have informed or published the following matters in advance and have filed a report with the Personal Information Protection Commission.
      1. Including sharing with third parties for the stated purposes of use.
      2. Types of information that may be shared with third parties.
      3. How information may be shared with third parties.
      4. We will stop sharing your personal information with third parties if you request us to do so.
      5. How you can make a request.
2. Regardless of the previous rule, in the following situations, the party receiving the information is not considered a third party.
   1. When we delegate all or part of the handling of your personal information to a third party as necessary to fulfill the purposes of use.
   2. When personal information is shared as part of a business transfer, such as in the case of a merger.
   3. When your personal information is shared and used jointly with a specific party, and you are informed in advance—or can easily find out—about what information is shared, who it is shared with, the purpose of use, and who is responsible for managing it.

Section 6: Access to Personal Information

1. If you request disclosure of your personal information, we will provide it without delay. However, if disclosing it falls under certain exceptions, we may not disclose all or part of the information and will inform you promptly. A fee of 10,000 yen per request applies.
   1. If disclosing the information could potentially harm you or someone else’s life, body, property, or other rights.
   2. If disclosing the information could seriously interfere with the proper operation of our business.
   3. If disclosing the information would violate any applicable laws or regulations.
2. Even if you request it, we generally do not disclose non-personal information such as browsing history or other attribute data.

Section 7: Correction and Deletion of Personal Information

1. If any of your personal information we hold is incorrect, you can request that we correct, add to, or delete it according to our procedures.
2. If we receive a request to correct, add, or delete your personal information and determine it is necessary, we will promptly make the requested changes.
3. If we make changes to your personal information or decide not to, we will promptly inform you of our decision.

Section 8: Suspension or Restriction of Use of Personal Information

1. If you request that we stop using or delete your personal information because it is being used beyond its intended purpose or was obtained improperly, we will promptly investigate your request.
2. If, based on the investigation mentioned above, we determine that your request is valid, we will promptly stop using or delete the relevant personal information.
3. If we suspend the use of your personal information or decide not to, we will inform you without delay.
4. Even if stopping the use of your personal information is costly or difficult, we will take alternative measures to protect your rights and interests.

Section 9: Modification of the Privacy Policy

1. The contents of this Policy may be changed without notifying users, except as otherwise required by laws, regulations, or specific provisions set forth in this Policy.
2. Unless otherwise specified by us, the revised Privacy Policy will take effect from the time it is posted on this website.

Section 10: Contact for Inquiries

If you have any questions about this Policy, please reach out to the contact below:

21-1 Kinugasa-cho, Yokosuka-shi, Kanagawa 238-0025, Japan
Company Name: Hanaguruma Co., Ltd.
Email: info@koso-bathing.jp

This concludes the statement.